Shipping policy
We currently ship to customers across the European Union, United Kingdom, United States, Canada and Australia using trusted third-party logistics partners. Below you'll find details on our processing times, delivery estimates, and how to track your order.
Order Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Processing times exclude weekends and public holidays.
Shipping Costs
- Free shipping on all orders within the EU, UK, US, CA and AU – no minimum spend required.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| European Union | 6–12 business days |
| United Kingdom | 4–7 business days |
| United States | 6–12 business days |
| Canada | 6–12 business days |
| Australia | 4–12 business days |
Note: Shipping times are estimates and may vary slightly due to customs processing or courier delays. The timeframes shown include order processing time. Most orders are processed within 1 business day, but please allow up to 3 business days during peak periods.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number and link. If you don’t see it within 3 business days, please check your spam folder or contact our support team for assistance.
Shipping Delays or Missing Packages
While we aim to meet all estimated delivery windows, delays may occasionally occur due to customs, courier disruptions, or seasonal demand.
If your package has not arrived within 15 business days of shipping, please email us at Info@onfitlab.com and we will investigate the issue promptly with the courier.
Incorrect or Incomplete Addresses
We ship to the address provided at checkout. Please double-check your information before placing an order. If an order is returned or lost due to incorrect address details, we cannot offer refunds or reshipment.
Support
If you have any questions about your shipment, feel free to contact us at: Info@onfitlab.com
Business Information
Business Name: OnfitLab
Business Registration Number: 17062100
Business Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: Info@onfitlab.com
Phone: +447311129208
Opening Hours: Monday to Friday, 8 AM – 6 PM GMT
Response time: Within 24 - 48 hours